Privacy Policy

This Privacy Policy explains how LUNU Solutions GmbH processes personal data when you visit our website at https://lunu.io/, contact us by email, or interact with cookies and similar technologies used on the website.

LUNU Solutions GmbH is registered with the Commercial Register of the Local Court of Charlottenburg under HRB 206099 B, with its registered office in Berlin and business address at c/o Mindspace, Uhlandstraße 32, 10719 Berlin, Germany.

Section 1: Controller

LUNU Solutions GmbH – c/o Mindspace, Uhlandstraße 32, 10719 Berlin, Germany.

Contact for privacy inquiries and complaints: [email protected].

LUNU Solutions GmbH is the controller responsible for the processing of personal data described in this Privacy Policy.

Section 2: Scope of This Privacy Policy

This Privacy Policy applies only to personal data processed in connection with: (a) visiting and using the Lunu website; (b) contacting us by email; and (c) cookies and similar technologies used on the website.

This Privacy Policy does not apply to third-party websites, platforms, providers, or services that may be linked from our website. Such third parties are responsible for their own data processing activities.

Section 3: Website Visitor Data

Scope: When you access content on the Lunu website, our systems may automatically process technical data such as your IP address, browser type and version, device information, operating system, language settings, pages visited, referrer URL, date and time of access, and technical log and security information.

Purpose: We process this data to display and operate the website, maintain website security, prevent misuse, diagnose technical issues, and improve website stability and performance.

Legal Basis: The legal basis is our legitimate interest in operating and securing the website under Art. 6(1)(f) GDPR. Where processing is strictly necessary to provide the website requested by you, the legal basis may also be Art. 6(1)(b) GDPR.

Retention: Website log data is retained only for as long as necessary for the purposes described above. Security logs may be retained for up to 30 days, unless longer retention is required to investigate security incidents, comply with legal obligations, or establish, exercise, or defend legal claims.

Objection: Because certain technical data is necessary for operating and securing the website, you cannot opt out of processing that is strictly necessary for these purposes.

Section 4: Contact by Email

Scope: If you contact us by email at [email protected], we process the personal data you provide to us, such as your name, email address, company name if provided, message content, attachments voluntarily provided, and metadata related to the email communication.

Purpose: We process this data solely to receive, review, manage, and respond to your inquiry, document our communication where reasonably necessary, protect our legal rights, and prevent misuse.

Legal Basis: The legal basis is our legitimate interest in responding to inquiries and maintaining business communication under Art. 6(1)(f) GDPR. If your inquiry relates to a potential or existing contractual relationship, the legal basis may also be Art. 6(1)(b) GDPR.

Retention: Support communications are retained only for as long as necessary to handle the inquiry and for reasonable documentation purposes. Unless a longer retention period is required by law or necessary for legal claims, support communications are generally retained for up to 12 months after the matter is closed.

Section 5: Cookies and Analytics

Scope: We use cookies and similar technologies on the Lunu website. Cookies are small text files stored on your device when you visit a website. Some cookies are technically necessary for the website to function. Other cookies, such as analytics cookies, may help us understand how visitors use the website.

Strictly Necessary Cookies: These cookies are required for the website to function properly and securely. They may be used, for example, to remember cookie preferences, enable security features, or maintain basic website functionality. Strictly necessary cookies do not require your consent where they are essential for providing the website.

Analytics Cookies: We may use analytics cookies to understand how visitors interact with the website, such as which pages are visited and how often. These cookies help us improve the website and user experience. Where required by applicable law, analytics cookies are used only with your consent under Art. 6(1)(a) GDPR and applicable ePrivacy rules.

Retention: Session cookies are deleted when you close your browser. Persistent cookies may remain on your device for a defined period, unless deleted earlier by you. Cookie retention periods depend on the specific cookie used.

Objection and Withdrawal: You may withdraw or change your cookie consent at any time through the cookie settings on the website, where available, or by adjusting your browser settings. You can also block or delete cookies through your browser. Disabling certain cookies may affect website functionality.

Section 6: Recipients and Service Providers

We may share personal data with service providers who help us operate the website and manage communications. These may include website hosting providers, IT and security providers, email service providers, cookie consent management providers, analytics providers if analytics tools are enabled, and legal, compliance, or professional advisors where necessary.

Where these providers process personal data on our behalf, they act as processors under Art. 28 GDPR and are bound by appropriate contractual obligations.

We do not sell your personal data. We may disclose personal data where required by law, court order, regulatory request, or where necessary to establish, exercise, or defend legal claims.

Section 7: International Data Transfers

Where possible, we aim to process personal data within the European Economic Area.

If personal data is transferred outside the European Economic Area, we will ensure that appropriate safeguards are in place, such as an adequacy decision by the European Commission, Standard Contractual Clauses approved by the European Commission, and additional technical and organizational safeguards where required.

Section 8: Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.

In general, website log data is retained for the duration of the session or up to 30 days for security purposes; support email communications are generally retained for up to 12 months after the inquiry is closed; cookie retention depends on the specific cookie and your consent preferences; and data may be retained longer if required by law or necessary to establish, exercise, or defend legal claims.

When personal data is no longer required, it is deleted or anonymized.

Section 9: Your Rights

Under the GDPR, and subject to the applicable legal conditions, you have the right of access to your personal data, right to rectification of inaccurate or incomplete data, right to erasure, right to restriction of processing, right to data portability, right to object to processing based on legitimate interests, right to withdraw consent at any time where processing is based on consent, and right to lodge a complaint with a supervisory authority.

To exercise your rights or for any privacy inquiries, please contact us at [email protected]. We may need to verify your identity before responding to your request.

Section 10: Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority.

For LUNU Solutions GmbH, the competent supervisory authority may be the Berlin Commissioner for Data Protection and Freedom of Information, Alt-Moabit 59-61, 10555 Berlin, Germany. Phone: +49 30 13889-0. Email: [email protected]. Website: https://www.datenschutz-berlin.de.

Section 11: No Crypto, Payment, or Financial Services

The Lunu website is provided for informational purposes only.

LUNU Solutions GmbH does not provide cryptocurrency services, crypto-asset services, virtual asset services, custody, exchange, brokerage, wallet services, trading, investment services, staking, lending, payment processing, money transmission, fiat settlement, or any other regulated financial, payment, or crypto-related services.

LUNU Solutions GmbH acts as a technology and software development company only.

Section 12: Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, data processing practices, or legal requirements.

The current version applies from the date stated at the top of this Privacy Policy.